Position Summary

Kaeppel Consulting is seeking a qualified Claims Support Specialist II to join our client’s team in New York. This is a 6-month onsite contingent position providing administrative and claims/zone support services at the New York Branch. The role involves a variety of administrative and customer service responsibilities performed under moderate supervision, with a strong focus on accuracy, confidentiality, and delivering excellent customer service.

Key Responsibilities

• Perform administrative support tasks such as answering phones, filing, imaging, faxing, processing/distributing mail, and assisting with vendor processes.

• Order office supplies and coordinate/schedule meetings.

• Greet and direct visitors to the appropriate personnel.

• Provide inbound and outbound phone support to policyholders, claimants, agents, and other customers—ensuring all inquiries are handled with a strong focus on customer service.

• Support claims operations during weather-related events, including CAT loss reports and other CAT response activities.

• Assist across multiple claim types, including material damage, property, liability, subrogation, workers compensation, medical, and litigation.

• Prepare, process, and maintain confidential claim file documentation on a routine basis.

• Conduct follow-up calls and provide additional claim support as needed.

• Verify policyholder information and assist in setting follow-ups for claim activity completion.

• Enter new loss report details and update claim documentation in systems.

Qualifications

• Previous experience in administrative support, claims processing, or a related clerical role preferred.

• Strong organizational and multitasking skills.

• Excellent communication and customer service abilities.

• Ability to maintain confidentiality with sensitive information.

• Proficiency with office equipment and standard software applications (Microsoft Office Suite).

• Ability to work independently with moderate supervision.